Your privacy is our priority. This policy transparently explains how ace99 collects, uses, stores and protects your personal information throughout your use of our platform.
Important Note: This Privacy Policy describes the personal data handling practices of ace99. By using our platform, you agree to the collection and use of information as described in this document. Please take a moment to read it carefully.
Ace99 values your privacy. This Privacy Policy describes how we, ace99 ("Company", "we"), collect, store, use, and protect the personal information you provide when using the website, mobile app, and all services provided by ace99 ("Platform").
This policy applies to all users of the ace99 platform, including website visitors, registered members, and all individuals who interact with our services in any way. By browsing our website or registering an account at ace99, you acknowledge that you have read and understood this Privacy Policy.
We are committed to ensuring your personal information is handled responsibly, securely, and transparently. Every decision we make regarding your data is grounded in robust data protection principles and applicable legal requirements.
Ace99 collects several categories of personal information depending on how you interact with our platform. Below is a summary of the types of data we collect:
| Data Category | Type of Information | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, identity card / passport number | Account registration, KYC verification |
| Contact Data | Email address, phone number, residential address | Registration form, profile updates |
| Financial Data | Bank account number, account holder name, transaction records | Deposit and withdrawal process |
| Technical Data | IP address, browser type, operating system, device ID | Automatic access logs |
| Usage Data | Betting records, game history, bonus activity | The platform system automatically |
| Communication Data | Correspondence with support, complaints, and feedback | Live chat, email, support tickets |
We only collect data that is strictly necessary for the stated purposes. We do not collect unrelated sensitive data categories such as health information, religious beliefs, or political views unless required by law.
Ace99 uses collected personal information for lawful and transparent purposes. Every use of your data has a solid legal basis, whether grounded in your consent, contractual necessity, our legitimate interests, or legal compliance.
Ace99 does not sell, rent, or trade your personal information to any third party for their own marketing purposes. We only share your data in limited situations with legitimate justification, as follows:
All third parties we work with must comply with the data protection standards we have established and are not permitted to use your data for any purpose other than those specified in their agreement with ace99.
Ace99 uses secure and modern server infrastructure to store all members' personal data. Your information is stored in data centres with strict physical and digital access controls, along with round-the-clock security monitoring.
The technical security measures we employ include:
Data retention periods depend on the type of data and legal requirements. Active account data is retained for the duration of membership. After account closure, certain data may need to be retained for up to five to seven years to meet legal compliance and audit requirements before being securely deleted.
Ace99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can manage or disable cookies through your browser settings at any time. However, disabling certain cookies may affect the functionality or user experience of the ace99 platform.
Ace99 does not use cookies to track your activity on websites outside our platform. All data collected through cookies is used solely to improve our services to you.
As an ace99 member, you have certain rights regarding your personal data that we fully respect. The following are the rights you hold:
You may request a copy of all personal data we hold about you at any time.
If your data is inaccurate or outdated, you have the right to request that we update it promptly.
Under certain circumstances, you may request the deletion of your personal data from our systems.
You may object to the processing of your data for direct marketing purposes at any time.
You may request your data in a machine-readable format for transfer to another platform.
You may request that we restrict the processing of your data under certain circumstances provided by law.
To exercise any of the rights above, please contact our Data Protection team via the support email. We will process your request within 30 working days from the date of receipt. For complex cases, this period may be extended with notification to you.
Ace99 platform is exclusively for users aged 18 and above. We do not intentionally collect or store any personal information from individuals under the age of 18.
Should we find that personal information of a child has been collected without our knowledge, we will take immediate steps to delete that information from our systems and close the associated account.
If you are a parent or guardian and believe your child has provided us with personal data without your consent, please contact us immediately at our support email so we can take the appropriate action.
Ace99 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. The "Updated" date at the top of this page will always indicate the latest version in effect.
For significant amendments that affect how we process your personal data, we will notify you via:
Continued use of the platform after an updated Privacy Policy is published constitutes your acceptance of and agreement to the revised terms. If you do not agree with the amendments, you may close your account by contacting our support team.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by ace99, we are here to help. Our Data Protection team is committed to providing prompt and thorough responses.
You may reach us through the following channels:
For requests related to personal data rights (access, correction, deletion), please clearly state the type of request along with sufficient identity verification information so that we can process your request accurately and securely.
Ace99 takes all privacy-related complaints seriously. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection regulatory authority in your jurisdiction.
We do more than meet legal requirements — we genuinely care about the security of your information.
All your personal and financial data is protected with 256-bit SSL encryption — the same level of security used by leading banks worldwide. None of your data is ever transmitted unencrypted.
Only specially authorised ace99 staff may access member personal data, and every access is recorded in an audit log. Our role-based access control system ensures no unnecessary access occurs.
Ace99 only uses your data for the purposes explicitly stated in this Privacy Policy. We do not use your data for any other purpose without first obtaining your additional consent.
Your personal data belongs to you. ace99 has never and will never sell, rent, or transfer your information to any third party for their own marketing purposes.
Ace99 systems and infrastructure undergo comprehensive security audits by independent parties on a regular basis to identify and address any vulnerabilities before they can be exploited.
You have full control over your data. You may request access, correction, or deletion of your data at any time, and we will process your request within the stipulated timeframe.
Your privacy is protected, your data is secure. Enjoy a thrilling wagering experience without worrying about the safety of your personal information with ace99.
* This platform is strictly for users aged 18 and above.